General Soundcard Troubleshooting


Caution! Very loud noises can damage your hearing permanently!


Step 1. Test the sound equipment


Testing your speakers/soundcard: If you do not have a headset connected to the computer, just speakers, test them first before testing the headset. Play any sound/music/noise. If you can hear that sound coming from the speakers we established that the soundcard is working fine.

No sound?

  • Are the speakers powered and switched on?

  • Is the volume turned up?

  • is the speaker's audio cable plugged into the correct connector on the computer? (green)

  • If there is still no sound please continue with No Sound on a PC

Testing your headset: Hook up your headset to ANY other known working sound source, e.g. iPod, other MP3 players, TV, radio, etc. Some device you know for sure the sound output works. This helps to determine if your headset is working fine or defective.

No sound?

  • Did you connect the correct connector? It is either color-coded green or has a headset symbol on the connector.
  • If there is a volume control on the headset's cable, did you turn it all the way up?
  • If there is a mute button on the headset's cable, make sure it is not activated.
  • Did you push the jack all the way in?

If your headset still does not work, it it very likely defective.


If your speakers work fine on the PC and if you get clear audio from an external device (iPod etc.) on your headphones we have established that the sound output on your card and the headset itself are working fine.


Step 2. Making it work

Now hook up the headset connector to the same jack your speakers are connected to. If you do not have any speakers attached, it will be the green connector.

Play some sounds/music while wearing the headset. Be careful! The sound could be VERY loud! If you still have no sound at all continue to the Sound Mixer section.

Now it's time to connect the microphone. Plug this in the red/pink connector on your sound card.



Move this!

Are there any background applications running that might use the microphone exclusively?

Examples: Skype, other VOIP apps or any audio recording application. If so, shut them down. Very important! Skype does not really shut down when you click on the close button! You still have to right click on the little Skype icon in you tray area (lower right corner of the Windows screen, next to the digital clock) and select QUIT.



Some headsets have a volume control and mic mute switch. If present, check that the volume control on your headset is turned all the way up and that the mic mute is off = mic is on. Be very careful when testing this, very loud noises can damage your hearing!

All plugged in? Let's test it: Click on START > CONTROL PANEL (you might have to click on Settings first) > SOUNDS AND AUDIO DEVICES > There, click on the tab labeled VOICE > Then, click on the button labeled test hardware to test your setup.

The wizard explains in detail what will happen and what is expected of you. If this fails, please call the manufacturer of your PC.

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