Technical Support

FVDES Technical Support

Frequently Asked Questions:

Before you contact our technical support department, please make sure to check our KnowledgeBase first. You will find a growing list of illustrated step-by-step guides on how to resolve the most common issues.

Check the FAQ!

Terms & Conditions:

The technical support department at FVDES provides assistance for student computer questions and difficulties. Our technicians are available to support FVDES students with many computer technical support issues:

Questions and technical support issues related to the Apple Macintosh computers provided to students attending FVDES on a full time basis.
Questions and technical support issues related to digital cameras, and other computer peripherals that have been provided to students by FVDES.
Questions and technical support issues related to CoNNect software applications such as Elluminate/vClass and FirstClass on both the Macintosh and Windows platforms

Please Note:

We are unable to provide additional technical support for students using home computers, home computer networks, peripherals or unsupported software. Please contact your Internet / computer / peripheral / software / operating system vendor for further support.

Tech Support Hotline:

If after reading the FAQ/KnowledgeBase you are still unable to solve your problem,

please call the Tech Support Hot-Line at:

1-800-663-3381 - Option 2

Technical support staff are available during normal FVDES operating hours.

FVDES Student Software

When students enroll in the Fraser Valley Distance Education School (FVDES) online academic program, they receive a "Software Support DVD" containing all the software they will need (in most cases) to complete their online courses.

For various reasons, this disk becomes lost, misplaced or unreadable. To assist students when these situations occur, most of the software contained on this DVD has linked to the titles listed below. To access one or more of these programs, please click on the link.

Please note that all of the software listed below is free or open source and may be downloaded and installed on one or several computers.

MAC OS Software:

Adobe Acrobat Reader

AFELO Image Compression Program

Audacity Audio Recorder/Editor

Firefox Web Browser

FirstClass E-mail Program (Alternate Download Link)

Lame Library (Audacity Add-on Program)